STR Signals Tools

Airbnb Damage Claim Package Builder

Build a guest reimbursement request, evidence checklist, and Host Damage Protection escalation draft from one structured form.

Start Form No Storage

Editable Word document output. No uploads, no claim storage, no Airbnb connection, no legal advice.

STR Signals Tools

Airbnb Damage Claim Package Builder

Build a guest reimbursement request, evidence checklist, and Host Damage Protection escalation draft from one structured form.

This tool helps short-term rental hosts organize a damage claim package for their own review. It creates an editable Word document from the facts the user enters. It does not submit anything to Airbnb, store claim materials, or provide legal advice.

This tool is a documentation aid for operational planning. It organizes host-provided facts only and does not create, alter, verify, upload, store, transmit, or submit evidence. It does not provide legal, tax, insurance, financial, or platform-policy advice. Verify current Airbnb Host Damage Protection Terms and all citations before external submission.

Host/entity name

Host name

Host mailing address or business address (optional)

Listing name

Listing ID (optional)

Property address or unit (optional)

Currency

Reservation code

Responsible guest name

Guest profile/user ID (optional)

Check-in date

Checkout date

Number of booked guests

Number of observed/reported guests

Date damage discovered

Date claim package prepared

The tool calculates a 14-day Resolution Center/start-process timing warning and tracks 30-day HDP timing from the checkout date you enter. It does not decide claim validity or verify current Airbnb terms.

Resolution Center/start-process date

Airbnb HDP request date

Airbnb notified of complaint date

Resolution Center case/request ID (optional)

Deadline notes

House rules snapshot listed?

Source file or screenshot name

Smoking rule

Pet rule

Additional guest/visitor rule

Party/event rule

Off-limits/unavailable items rule

Other use/access/occupancy rules

Rule violation summary

Enter facts only. Leave unknown causes or timing blank rather than guessing.

Damage or loss type

Location in property

Date/time of occurrence if known

Discovery actor/observer

Method of discovery

Condition before stay

Condition after stay

Guest admission or relevant quote (optional)

Fact summary

Avoid speculation notes

Property Items

Item ID (optional)

Item name (optional)

Property category (optional)

Located at eligible accommodation? (optional)

Owned by host? (optional)

Legal responsibility/custody? (optional)

Proof file (optional)

Make/model (optional)

Purchase date (optional)

Condition before loss (optional)

Ineligible review completed? (optional)

Ineligible notes (optional)

Physical damage by responsible guest or invitee, Section 6.3.1 Physical damage by guest/invitee pet, Section 6.3.2 Household linen cleaning/replacement, Section 6.3.3 Eligible property cleaning other than household linens, Section 6.3.4 Smoke odor cleaning, Section 6.3.5 Booking income loss, Section 6.2

Loss happened during Airbnb stay?

Responsible guest/invitee causation summary

Pet or unauthorized invitee details

Smoke odor details

Eligible loss notes

Damage Items

Line item ID (optional)

Item/service (optional)

Eligible property item ID (optional)

Damage description (optional)

Eligible loss category (optional)

Quantity (optional)

Unit cost (optional)

Repair cost (optional)

Replacement cost (optional)

Actual cash value (optional)

Amount requested (optional)

Calculation basis (optional)

Receipt/invoice/estimate file (optional)

Supporting evidence IDs (optional)

Physical damage total: USD 0.00

Cleaning total above standard cleaning fee: USD 0.00

Smoke odor cleaning total: USD 0.00

Booking income loss total: USD 0.00

Subtotal HDP losses: USD 0.00

Net amount requested: USD 0.00

Optional Smoke Odor Claim

Smoking prohibited by house rules

Evidence guest/invitee caused smoke odor

Professional assessment file

Smoke detector reading file

Guest admission file/quote

Third-party invoice/receipt file

Airbnb-approved third party required/used

Notes

Optional Cleaning Claim

Standard cleaning fee charged/paid

Additional cleaning cost

Cleaning category

Reason additional cleaning required

Cleaner/vendor statement file

Photo/video file references

Notes

Optional Police Report

Required due to law violation/criminal act/theft/misdemeanor

Police report filed

Police report number

Police report date

Police report file

Eligible property listed in report

Notes

Optional Booking Income Loss

Uninhabitable period start

Ready for habitation date

Excluded amounts reviewed

Notes

Cancelled Reservations

Reservation code (optional)

Guest name (optional)

Dates (optional)

Booking income amount (optional)

Cancelled because uninhabitable? (optional)

Support file (optional)

Custom guest reimbursement message (optional)

Custom Airbnb escalation draft (optional)

I certify that this claim reflects actual damages, losses, or eligible additional costs incurred during the Airbnb Stay; that the supporting documentation is true, accurate, legitimate, verifiable, and not doctored, falsified, or AI-altered; and that the requested amount has been reduced by any guest payment, security deposit, insurance payment, or other payment received for the same loss.

I certify the statement above.

Host name

Entity

Date

The browser sends form fields only for this request. The theme does not save claim data, upload files, email content, call external services, or connect to Airbnb.

Airbnb Damage Claim Package Builder

Airbnb Damage Claim Package Builder

Property Items

Document Evidence

Media Evidence

Damage Items

Cancelled Reservations